Affordable Finance Options

Yes, assuming you meet the basic criteria listed above. We work with Novuna Personal Finance who will only approve credit that you can afford, so please ensure you are able to meet every monthly payment before applying.

Your monthly repayments will begin one month after you have signed your satisfaction once the job is completed.

Yes, you can settle the account whenever you want and there will be no additional cost or admin charge. Please call Novuna Personal Finance (with your agreement number handy) and they can arrange this for you.

If you are struggling to meet your payments it is important to notify Novuna Personal Finance immediately. Have your agreement number ready and they can discuss your options.

If you apply for finance online you will be given an instant decision – if you decide to proceed the order will be sent straight to our survey team, who will call you within 24 hours to arrange your home survey.

Yes. We acknowledge that circumstances change and just because a previous application has been refused, it does not mean that a further request will automatically turned down. We do suggest however, that you leave at least 6 months between applications.

The quickest and easiest way to find a price for your new product is to use our online designer.

Just select the finance option on the checkout page or ask one of our sales representatives if buying over the phone.

To qualify for Finance you need to spend a minimum of £500. Repayments are made monthly.

No. There are no arrangement fees or hidden extras. All costs are detailed in the terms and conditions.

Some of the information is public information, for example electoral roll, County Court Judgements and bankruptcies. Other lenders may also file information about accounts you hold with them for instance this could include your payment history and outstanding balance on these accounts. Any requests for credit, where a credit reference search has been undertaken, will also be filed, although the result of the request is not recorded.

Our Complaints Procedure

If you're not completely happy with our service we'd like to hear about it, that way we can put it right. We do everything we can to make sure our customers get the best products and the best service possible, however, sometimes we may not get things right first time.

We want to:

• Make it easy for you to tell us what went wrong
• Give your complaint the attention it deserves
• Resolve your complaint fairly and without delay
• Make sure you are satisfied with how your complaint was handled

How and where to complain

If you are not satisfied with any aspect of our/product service you can tell us about your complaint in the following ways:

• In Person: Teesview, Sabatier Close, Stockton-on-Tees, TS17 6EW
• In Writing: GFD Trading LTD, Teesview, Sabatier Close, Stockton-on-Tees, TS17 6EW
• By Telephone: 01643 309 570
• By Email: support@globaldoor.co.uk

How long will it take?

We will aim to resolve your complaint straight away but if we can't we will write to you within 5 business days to tell you:

• Why we have not resolved your complaint
• Who is dealing with your complaint
• When we will contact you again

We will usually resolve your complaint quickly, but if it is complex it may take longer. We will keep you informed on a regular basis but if you need an update please call us on the number above and ask to speak to the person dealing with your complaint.

If we cannot reach agreement with you

If we can't agree a solution within 8 weeks and your complaint relates to our credit brokerage service we will:

• Send a letter giving our reasons for the delay and an indication of when we expect to provide a final decision
• OR
• Issue our final decision letter which will explain our final position

Our aim is to resolve all credit brokerage related complaints internally. However, if after receiving our final decision letter or 8 weeks have passed you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).

Financial Ombudsman Service

If you want the FOS to look into your complaint you must contact them within six months of the date of our final response letter.

Financial Ombudsman Service Contact Details

Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Telephone: 0800 0234567

Email: complain.info@financial-ombudsman.org.uk

Further helpful information can be obtained from visiting their website